The City of Orem proudly embraces the motto “Building a Better Orem.” We’re always looking to improve and do things better than we did before. Through some recent efficiency changes, we have saved over $2 million dollars that can be reinvested into projects and services that make a big impact for Orem residents.
In that spirit of innovation and improvement, the City commissioned MGT, a public sector consulting firm, to conduct an unprecedented citywide efficiency study. The independent project was an in-depth process that analyzed operations and policies across 13 departments and divisions across the City. The study validated areas in which the City excels and highlighted opportunities for change so that we can ensure our taxpayers are getting the absolute best value.
The City has gotten straight to work on implementing solutions that improve city services and give our residents more bang for their buck. I would like to highlight a few changes the City has made due to the results of the efficiency study:
- The City of Orem has updated its policy on procurement thresholds. Basically, how we buy the stuff we need to run the city. This simple update has streamlined business processes and is expected to save the City around $210,000 annually.
- The City has established a new Division of Strategy and Innovation. This division will work with all City departments to enhance performance, implement data-driven initiatives, and secure substantial grants for City projects. Since the creation of this team, the City has been able to secure over $20 million dollars in grants to fund projects spanning from parks to public safety and everything in between. That $20 million in grants affects each of our residents directly because it effectively reduces the amount of taxes they would otherwise pay.
- The report highlighted a need for more staff in areas that would give the City a demonstrative return on investment. For example, based on the study we added to our communications team and have seen a 265 percent increase in online engagement with our residents.
- The savings we’re accumulating are being reinvested in projects that serve our residents including recreation facilities and programs as well as our public library.
These are just a few examples of how the City strives to be proactive in generating value in public services for our residents. While the City will continue to implement the recommendations highlighted in the report, the efficiency study has added even more value to the organization’s business culture. Since the commission of the study, we have seen City staff embrace a culture of change and innovation.
In fact, the consultants noted in their report, and I quote, “… departments were open-minded about findings and eager to learn ways to do better.”
That is what we’re all about here in Orem. We want to be the best run city in the state and we’re now a few steps closer to that goal.
I’ll see you next month.
