Dispatch

Orem Dispatch receives 9-1-1 and non-emergency calls for the cities of Orem and Lindon. In 2016 they handled over 158,000 calls, of which 99.52% were answered in under 10 seconds. These calls generated over 62,000 law incidents and over 6,000 fire/medical incidents in the City of Orem.

When fully staffed, they have 20 full-time dispatchers and approximately 10 part-time/on-call dispatchers. Orem Dispatchers are dispatch certified through Utah Police Officer Standards and Training, CPR certified, and Emergency Medical Dispatch certified through the International Academies of Emergency Dispatch and also through Utah Bureau of EMS. They are also trained on multiple FEMA National Incident Management courses.

When you call 9-1-1, but you do not have an emergency, the dispatcher may refer you to the non-emergency number. The reason for this is so they can process your request more efficiently, as well as not tie up a 9-1-1 line so that incoming emergency calls can be answered quickly.

If you have an emergency, dial 9-1-1. For non-emergency calls, please dial 801-229-7070.

Calling Dispatch

Once you reach a dispatcher, he/she will ask you some questions to determine who to send. Answering these questions does not delay a response, as there is another dispatcher sending help as soon as they know an address and what is going on. Some of the questions you can expect will be:

Where is your emergency?

They need to know the location where the emergency occurred.  Often, someone may call for a person at another location. Dispatchers would like to know an exact address, but sometimes you won’t know that information.  If you are able, please provide a business, cross street or a block where help is needed.  The dispatcher will ask if you are at a business, house, or apartment. If you are in an apartment, they will ask you if there is a building number or letter and the name of the apartment complex. The more information you can provide, the faster responders will be able to locate the request for assistance.

What is your callback number?

They will ask to verify the phone number you are calling from, including the area code. This is in case you and dispatch are disconnected for any reason, they can call you back and continue getting the information needed to send help. Dispatchers do not rely solely on the information generated on their 9-1-1 screens, as that information is not always completely accurate.

Tell me exactly what happened.

They need to know about the problem for which you are seeking assistance.  If you are able to provide information that helps responders determine what type and level of response is needed, this assists in properly processing the call. The dispatcher may ask for a license plate number, vehicle description, person description, whether weapons or alcohol/drugs are involved. These are questions that will assist responders as they arrive in the area. The dispatcher will often keep you on the call to obtain as much information as possible to relay to responders.